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Home Support – Guidance

The Home Support teams are implementing a new Microsoft Field Service App to support with the scheduling of home care visits and all Home Support Workers will receive a new mobile phone with access to the Home Care app. This app allows staff to see which care visits they are booked in for.

This new system is initially being rolled out as a pilot in Cumbernauld Locality in October. Going forward, any new updates will be put on this page to support you.

Click on the links below to be taken to the various guides. You can also access the Home Care scheduling training video for Home Support Co-ordinators & Support Officers.

HSW briefing pack
Size: 2.57 mb
Date modified: 08-10-2021
NLC Home Care Field Services user manual
Size: 5.97 mb
Date modified: 29-10-2021
Pilot procedure guidance
Size: 472.89 kb
Date modified: 05-10-2021
Quick Reference Guide - Dynamics 365 - HSW Mobile app
Size: 1.27 mb
Date modified: 29-10-2021
Quick Reference Guide - Dynamics 365 - HSW app
Size: 10.07 mb
Date modified: 05-10-2021
Recording a New Sickness Absence infographic v2
Size: 1.45 mb
Date modified: 22-04-2022
Updated on 5th October 2021

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