Hub FAQ’s

A hub is a building, or part of a building, that enables us to bring together a range of supports from different Council services, community and voluntary organisations under one roof. Our hubs make it possible for us to reach people in the heart of the community. They also act as a gateway for residents to access information and guidance about wider community support and activity.

Each hub has a different offer in terms of space that can be used. For staff, they may be used to deliver some of our public facing community support such as and not limited to; family support, housing advice, income maximisation and welfare support, making life easier clinics, physical activity classes, skills development sessions, libraries, health surgeries, family learning and assisted self-service to provide a gateway to other supports or services in the local community.

Council and partner staff also use our hubs when working out in the community and in people’s homes to drop in and connect with colleagues, take a rest or carry out some work tasks without having to go to a main office base.

Hubs also offer spaces for community run activities that are accessible to everyone.

NOTE: Some of our hubs are not yet ready for public facing service delivery, all information on the set up at each hub can be found in the matrix PDF doc at the bottom of the page here.

You can read more about our longer-term ambitions for integrated town and community hubs here or watch these videos which explains more.

Details for all HUBs can be found here

Staff, public sector partners, community and voluntary sector organisations. Hubs may also have bookable spaces for community run activities and anyone who wants to use them.

Each hub has a different offer in terms of space, bookable desks and meeting rooms please check here for details.

Each hub has public Wifi. Staff using the hubs should bring their own laptop and kit. Where desks are provided these have a mouse, keyboard, monitor and riser. Where desks are not provided the shared partnership spaces are equipped to work from laptops for a short period of time, in line with health and safety display screen equipment guidelines.

There are kitchen facilities with hot water provided – please take your own food, drink, cutlery and crockery. There are printers available for use, and toilets on site. You can access more detailed information on each hub on myNL.

We ask that all users keep work areas clear, clean and tidy – resources are available on site or the facilities support staff on site can provide these.

All HUBs open within their current operational hours.

These are:

Broadwood – 8:45am – 5:00pm Monday to Friday

Calderhead – 8:30am to 4:30pm Mon-Thurs and 8:30am – 4:00pm Friday

Coatbridge – The opening hours will be 8:45am to 9:45pm Monday to Friday, Saturday and Sunday 8:45am – 4:45pm Note – Christmas holiday arrangements for 2024 will be updated.

Newmains & St Brigid’s – 8:30am – 4:45pm Mon – Thurs 8:30am – 4:15pm Friday.

Riverbank – 8:30am – 4:45pm Mon – Thurs 8:30am – 4:15pm Friday

Chryston – 8:30am – 4:45pm Mon – Thurs 8:30am – 4:15pm Friday

We are looking at how we can extend opening times at the hubs, check back here for information.

You can book a desk, where these are available, by following the guidance on myNL

Meeting rooms can be booked in two ways, for Broadwood and Coatbridge you can through the Corporate MS Outlook, as per the usual arrangements. For other HUBs contact the community facilities team at school&facilitiesbookings@northlan.gov.uk.

The staff partnership zones in hubs are drop in on a first come first served basis. Remember these may get busy and noisy between 12 and 2pm when people are having lunch.

We hope that by providing you with as much information as possible on MyNL, the local teams won’t be disrupted too much. We do have in place arrangements as follows:

• At Broadwood there is a venue manager available at the adjacent leisure centre.
• At Calderhead there are staff available at the main school reception.
• At Coatbridge there is a reception desk.
• At Newmains & St Brigid’s, Riverbank and Chryston there are staff available at the main reception and the facilities support office.

All sites have new signage to help guide you to the hub facilities and available workspaces.

IT or technical issues should be reported to the IT Service Desk. You can call for critical issues only at 0300 555 0406

Any technical issues with the printer in a hub should be reported to Canon on 08448 920 844 quoting the serial number.

IT or technical issues should be reported to the IT Service Desk. You can call for critical issues only at 0300 555 0406

Any technical issues with the printer in a hub should be reported to Canon on 08448 920 844 quoting the serial number.

The HUBs have been designed so that they are separate from the main areas used by our pupils for learning and teaching. At Calderhead you will be accessing the HUB via the main body of the school where pupils will be about, we ask that you bear this in mind and enter and exit as guided.

In addition, only staff that do regulated work with children or adults/or whose post has been identified as requiring PVG membership or a disclosure check need it.

You will need ID to confirm you work for NLC should you be asked for this. You will also need to sign in at reception, where needed.

We’re looking at other sites being available. More information will follow as this is confirmed.

It’s also important that we learn from this early phase and get feedback from staff on what works or what improvements could be make.

Yes, if this is agreed this with your line manager. HUBs are designed for hybrid and agile staff who are out in the community doing work some or all of the time.

Yes, you can drop in during the opening hours at the location – you will need ID to confirm you work for NLC should you be asked for this, and sign in at reception where required.

We also ask that you follow all safety and security measures. Please review this practical guidance

NOTE: You do need to book desks and meeting rooms. There is some flexible space available that will be on a first come first service basis.

All information is here on myNL. If you have any questions or feedback please speak to your line manager. You can also email the Operating Model Delivery Team