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Single Sign On FAQs

Who do I contact if I can’t remember my windows log-in or password?

A call should be raised with the IT Service Desk via an Authorised User

I entered my login details on iTrent and have received the message “set-up for single sign on” what should I do?

Do not enter any details, instead click on the Microsoft button at the bottom of the login details. If this is not appearing, then you may be using the wrong link and you should try using the new links provided above or via email

I’ve been asked to authenticate – what should I do?

Follow standard authentication process you’d use for your Active Directory (windows login) as iTrent uses the same process. A link to this can be found here

Updated on 1st August 2022

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