Hub FAQ’s

Here you’ll find answers to some of the common questions asked about our shared hub facilities and booking application.

What is a hub?

At Calderhead High School, Cumbernauld Theatre & Academy, and Coatbridge Community Centre at St Andrews High School, we have created shared hub facilities for our agile staff to use.

This is an early phase of our integrated town and community hub plans that were supported by Policy & Strategy Committee during March 2020. This first phase (of three phases) is about offering integrated working spaces for our agile staff to use.

You can read more about our longer-term ambitions for integrated town and community hubs here or watch these videos which explain more.

Where are the hubs

The shared hub facilities for agile staff, in this first phase, can be found at:

Calderhead High School, Shottss

Coatbridge Community Centre at St Andrews High School in Coatbridge

Cumbernauld Theatre & Academy, Cumbernauld

More information for each site is on myNL and more information will be added as future hubs are developed and approved.

When will the hub facilities open?

They will be open from Monday 29th November 2021. The hours of operation are detailed below.

Calderhead – 8:30am to 4.30pm Mon-Thurs and 8.30am – 4.00pm Friday

Coatbridge – 08:45am to 6pm Monday to Friday

Cumbernauld Theatre – 8:45am to 7:45pm Monday to Saturday

In phase 2 we will look at the possibility of having the facilities available for out of hours.

Who can use the hubs?

At the moment the hubs are open to provide facilities for agile staff i.e. staff whose post is categorised as an agile worker being out and about in our communities all or some of the time. Please check with your line manager if you need to confirm the category for your post.

Phase 2 during 2022 will look to expand the hubs and their facilities to more staff, partners, and different stakeholders from our communities – with appropriate spaces for staff to meet safely and securely with services users from across communities.

If you are working from home, we ask that you continue these arrangements unless otherwise agreed by your manager. Further information about any return to offices will be communicated in due course.

What will be available at the hub sites?

In this first phase, each hub will offer a small number of bookable desks, collaborative space and meeting areas.

Each hub will have access to corporate broadband and wireless connectivity. Staff using the hubs should bring their own laptop. Each hot desk will have a mouse, keyboard and riser.

There are meeting rooms at Cumbernauld and Coatbridge, and you can book them on Corporate MS Outlook the same way as you book other meeting rooms.

There are kitchen facilities with hot water provided – please take your own food, drink, cutlery and crockery. There are printers available for use, and toilets on site. You can access more detailed information on each hub on myNL.

Each site will have hand sanitiser and wipes provided, and everyone is asked to follow the COVID measures in place at each location. Please review this practical safety & security guidance on myNL

What are the opening hours?

For this first phase the sites will be open within their current operation. These are:

Calderhead – 8.30am to 4.30pm Mon-Thurs and 8.30am – 4.00pm Friday

Coatbridge – 08.45am to 6.00pm Monday to Friday

Cumbernauld Theatre – 8:45am to 7:45pm Monday to Saturday

In phase 2 we will look at the possibility of having the facilities available for out of hours.

Do I need to book?

You can book a desk following the guidance on myNL

You can book a meeting room through the Corporate MS Outlook, as per the usual arrangements.

You won’t need to book the booths or collaborative areas – these operate in the same way as our existing drop in hubs on a first come first served basis.

How do I book?

You need your NLC network login to access the booking app for desk space. Practical guidance and more information on the workspace booking application is available on myNL.

Please book meeting rooms through the Corporate MS Outlook calendar

Will someone be available at each site if I need help or support?

We hope that by providing you with as much information as possible on MyNL, staff on our sites won’t be disrupted too much. We also recognise that the first few months of operation is new, so we have in place arrangements as follows:

• At Calderhead there are staff available at the main school reception.
• At Coatbridge there is a reception desk.
• At Cumbernauld Theatre a venue manager is available on site.

All sites have new signage to help guide you to the hub facilities and available workspaces.

IT or technical issues should be reported to the IT Service Desk. You can call for critical issues only at 0300 555 0406

Any technical issues with the printer in a hub should be reported to Canon on 08448 920 844 quoting the serial number.

What if I have IT issues or trouble with the printer in the hub?

IT or technical issues should be reported to the IT Service Desk. You can call for critical issues only at 0300 555 0406

Any technical issues with the printer in a hub should be reported to Canon on 08448 920 844 quoting the serial number.

If I am on a school premises, should I have a disclosure or PVG?

The Hubs have been designed so that they are separate from the main areas used by our pupils for learning and teaching. At Calderhead you will be accessing the HUB via the main body of the school where pupils will be about, we ask that you bear this in mind and enter and exit as guided.

In addition, only staff that do regulated work with children or adults/or whose post has been identified as requiring PVG membership or a disclosure check need it.

Will I need ID?

You will need ID to confirm you work for NLC should you be asked for this. You will also need to sign in at reception, where needed.

Will more hubs be made available in other locations?

We’re looking at other sites being available. More information will follow as this is confirmed.

It’s also important that we learn from this early phase and get feedback from staff on what works or what improvements could be make.

I’m considered a home-worker - can I access the hubs?

Not yet – unless you have agreed this with your line manager. At this stage the hubs should only be used by staff who are categorised as agile workers and who are out in the community all or some of the time.

The interim home working arrangements are still applicable.

Further information about return to workplaces will be communicated in due course.

Can I just drop in?

If you are an agile worker, you can drop in during the opening hours at the location – you will need ID to confirm you work for NLC should you be asked for this, and sign in at reception where required.

We also ask that you follow all safety and security measures and adhere to the COVID measures in place at each location. Please review this practical guidance

NOTE You do need to book desks and meeting rooms. There is some flexible space available that will be on a first come first service basis.

Where can I find out more?

All information is here on myNL. If you have any questions or feedback please speak to your line manager.

Updated on 19th November 2021

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