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  3. Payment of Wages FAQ

Payment of Wages FAQ

Here you’ll find answers to some of the common questions asked about payment of wages/salary.

Visit the My Pay pages for more information on this subject.

Where can I find the most up to date salary/pay scales and payment details for allowances, e.g. standby?

Information on current pay scales and allowances for all employees is available here.

I have not been paid my overtime, can you tell me when this will be paid in my wages?

If you process your overtime via mySelf, check within mySelf the date this was authorised by your manager against the deadline for your pay, which is available within the Service Payrun Schedules. If authorised in time for the deadline, contact the People Helpdesk for further investigation.

If not processed via mySelf, check that your manager has authorised your overtime and submitted it for processing via iTrent by the deadline for your pay. If authorised and processed in time for the deadline, contact the People Helpdesk for further investigation.

How do I calculate my annual salary if I'm a term time worker?

Take your hourly rate from your payslip, multiply it by the number of hours you are contracted to work per week and multiply it by the contractual weeks you work, e.g. 44.6wks (this can be obtained from your contract).

How can I check that my overtime claim has been received?

If you process your overtime via mySelf, you can check within mySelf the date this was submitted to your manager for authorisation and whether your manager has authorised it.
If your manager has authorised it, it will be paid in line with the payroll deadlines available within the Service Payrun Schedules
Please note if your claim is sitting as ‘provisional’, you have not submitted it yet.

If not processed via mySelf, check that your manager has received and authorised your overtime and submitted it for processing via iTrent by the deadline for your pay.
If authorised and processed in time for the deadline, and you have not received payment, contact the People Helpdesk for further investigation.

What are the payroll deadlines for overtime?

This information can be found within the Service Payrun Schedules.

Can you tell me how much my Net Pay is going to be as I don’t have access to Myself or my Myself is not working?

No, unfortunately we cannot discuss figures over the phone due to data protection. Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, who will resolve the issues you are experiencing with mySelf.

My Faster Payment is not in my bank account yet and I was told I’d receive it in my account today?

Faster payments should be in bank accounts by close of business the day they are processed. If still not received by then, please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

I didn’t receive my Non Core Hours allowance?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

My hours change has not been applied to my wages?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

I think I’m on the wrong payscale/pay point?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

My Childcare Vouchers amount is incorrect or stopped?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

How do I stop payments towards Childcare Vouchers?

You can cancel payment online via your Edenred account or contact Edenred on 08934 530206.

Please note the scheme operated by Edenred closed to new applications in October 2018. Employees who are currently participating in this scheme can continue to use it. If you are not currently participating in a scheme, further information on getting childcare and help with childcare costs is available here.

How do I apply for Childcare Vouchers?

Please note the scheme operated by Edenred closed to new applications in October 2018. Employees who are currently participating in this scheme can continue to use it. If you are not currently participating in a scheme, further information on getting childcare and help with childcare costs is available here.

I’m a new employee but I haven’t received my first wage yet?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

I haven't received my First Aid payment?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

How much is the First-Aid allowance?

As at 7 February 2019, the current rate is £365.96 per annum.

I think my Tax Code is incorrect as I’ve paid too much Tax?

Tax codes are advised to us by the Tax Office therefore please contact the Tax Office on 0300 200 3300 to discuss.

The Tax Office will require your NI number and tax reference number (see below).

Tax Reference no’s:
– NLC: 961/7074661
– NLC (Councillors): 961/0373652
– Culture NL: 120/UA83854

Why have I paid more Tax than my Colleague, who is on the same pay as me and started on the same date?

Please check your previous payslips to see if your tax code has changed since previous pay. If it has, please contact the Tax Office on 0300 200 3300 to discuss.

Please note each employee has different circumstances and therefore tax deductions may vary.

Why have you taken Tax/NI from my Faster Payment?

A Faster Payment is an advance on your salary, the full salary calculation due will be shown in your next payslip.

Why have you deducted a Manual Advance for the Faster Payment you gave me, when this was money due to me?

A faster payment is an advance on your salary. In your payslip you will see the full gross amount due to you, minus the advance paid as a faster payment.

I’m State Pension Age, so why am I paying National Insurance Contributions?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, for further assistance.

My Council Tax/Rent/Municipal Bank/Credit Union amount is incorrect or not coming off my wages?

Please contact the source of the deduction, i.e. Council Tax/Rent/Municipal Bank/Credit UNion to see if it has been processed.

For further assistance please contact the People Heldesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

How do I stop deductions for Council Tax or Rent from my pay?

Please contact the source of the deduction, i.e. Council Tax Deductions on 01698 403214 or Rent Deductions on 01698403166 to arrange this.

How do I stop or change deductions for Municipal Bank from my pay?

Send your request in writing/email to the Employee Service Centre, HR Operations team for your employing service. Please include your full name and employee reference number on all correspondence.

How do I stop or change deductions for Credit Union from my pay?

Contact the Credit Union direct to arrange this.

Scotwest Credit Union Customers can do this via their online accounts or by calling them on 0141 227 2390.

I don’t want to be in the Union anymore, how do I go about stopping my payments?

Contact your union and advise you wish to leave.

Please also advise the People Helpdesk at ESC-HelpDeskTeam@northlan.gov.uk in writing/email (include your employee reference number in all correspondence).

Why have you deducted a Student Loan/(DEA) Direct Earnings Arrestment/ (DEO) Direct Earnings Order (EA) Earnings Arrestment/ (CCAEO) Conjoined Earnings Order?

We received a Student Loan/(DEA) Direct Earnings Arrestment/ (DEO) Direct Earnings Order (EA) Earnings Arrestment/ (CCAEO) Conjoined Earnings Order for you. You should receive a copy too. We cannot stop this until we receive a stop notification from them to do so.

If you have not received this information, please contact the People Helpdesk in writing/by email to request this, at ESC-HelpDeskTeam@northlan.gov.uk.

Can you send me copies of previous payslips/p60, before we went on to mySelf?

You can access copies of all available Payslips/P60 via mySelf and can print a copy from there.

If you don’t have access to mySelf yet, please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk, who will issue copies to you.

Please note these are only available for the 5 years previous to the current year.

I have worked on a public holiday, do I get paid extra?
Can I change payrun/pay frequency/pay cycle?

All new non-teaching employees of the North Lanarkshire Council will be paid four weekly and unfortunately are not able to change payrun.

All existing non-teaching employees of the North Lanarkshire Council who are currently paid fortnightly, have the option to move to being paid four weekly. However, once you have moved to the four weekly pay, you will not be able to move back. Please request this in writing/email to the People Helpdesk at ESC-HelpDeskTeam@northlan.gov.uk.

Can you provide me with the home address of an employee to send paper payslip to them?

Managers have access to their employees home addresses on myTeam.

Does an employee need to notify you when they reach state pension age to stop their NI contributions?

No, the HR/payroll system, iTrent, has NI Categories built in to it and it therefore knows when to automatically change your NI Category from A to C.

How will the council be made aware of the commencement of or amendments to pay deductions for my Simplyhealth Plan?

Simplyhealth have advised that they will no longer notify the council by letter enclosing your deduction authority, but will instead email us direct about the change to comply with the General data Protection Regulation and secure your employee information.

I'm in receipt of Universal Credit and my benefit ceased this month. I have been advised that I was over the cap for the month due to having received more than 1 pay in the month. Can the council do anything to stop this happening?

Unfortunately there is nothing the council can do to stop this disruption to your Universal Credit benefit.

This affects any employees who receive a 4 weekly pay twice in a single month or fortnightly pay three times in a single month.

Further information can be found at https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles.

I received notification of an overpayment of salary, but can't locate the invoice. Who do I contact to arrange to repay this?

You should contacy the payment hotline on 01698 403130 or alternatively to set up a direct debit call 01698 403212.

How much is the Sleep In Allowance?

With effect from 1st September 2018, the new Sleep In Allowance is paid by an hourly Rate equivalent to the Scottish Local Government Living Wage.

For payment, the new element code SLGLW element 354 should be used and it should be paid by the number of hours worked as opposed to the previous fixed amount of money. For example, an 8 hour shift would equate to 8 units being input.

I'm a casual Early Learning Practitioner, how and when do I get paid?

The family learning centre or school will process PYOL24s in time for their deadline (which is a Tuesday), this is uplifted by Seemis and then the HR Operations team for your service will calculate payment due. You are paid 4 weekly.

I've forgotten to process the PYOL24s for the deadline. What can I do?

If you notice a few days after the batch deadline, you can contact the HR Operations team and arrange to email in the PYOL24s for payment. The HR Operations team will add these onto the payments being processed however the school must ensure that they do not batch these days the next month or the employee will end up overpaid.

I'm a casual Early Learning Practitioner and I haven't been paid this month?

Please contact your school/family learning centre in the first instance to see if they have processed payment via the PYOL24s.

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk for further assistance.

I'm a term time worker and don't know how my salary's calculated?

Term Time employees are paid their weeks worked plus their entitlement to annual leave and public holidays based on service e.g. 39 week worker with less than 5 yrs service entitled to be paid for 44.6 weeks. The weeks worked increases based on service.

How do I get Invigilators set up for payment?

The Head Teacher should email the bank mandate form and starter checklist to the HR Operations team along with the date that they require the Invigilators set up for. These individuals are not NLC employees we only act as the mechanism to pay them. Once set up the school will process payment through the faster input screen.

When I leave my term time post will this affect me?

Yes it could. A term time adjustment calculation is done by the Payroll team.

You could either owe money to the Council or be due a payment.

The Employee Service Centre will advise you. Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

Updated on 8th July 2021

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