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  3. mySelf/myTeam/iTrent FAQ

mySelf/myTeam/iTrent FAQ

Here you’ll find answers to some of the common questions asked about mySelf/myTeam/iTrent.

Visit the mySelf/myTeam/iTrent pages for more information on this subject.

I don't have access to mySelf, how do I get this?

Please contact the People Helpdesk on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk who will arrange this for you.

Is it possible to change an employees manager on mySelf?

No, but this can be changed via iTrent.
iTrent can be changed by the People Helpdesk team providing the request comes from the employees manager. The request can be done by phone/email.

People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

Can I arrange for a staff member to be given access to iTrent?

Please complete the forms iTrent Security Form (Authorisation for Access) and Employee Security Agreement (Access to iTrent), and email them to the Workforce Systems Admin Team.

My work pattern is wrong on iTrent, can you change this?

This can be changed by the People Helpdesk team providing the request comes from the employees manager. The request can be done by phone/email.

Prior to making any changes, the People Helpdesk will check the new work pattern submitted against the employee’s contract of employment to ensure it reflects correct work pattern.

People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

Can I access my payslip outwith work?

Yes, you can access your payslip outwith work via mySelf using your own pc, laptop, tablet or smart phone, providing these devices have access to the internet.

Further guidance can be found here.

I have forgotten my password for iTrent/mySelf/myTeam etc?

You can reset your own password using the ‘Forgotten password?’ link at the login page.

For information, mySelf will prompt you to reset your password every 90 days, your new password should be at least 8 characters in length and contain a mixture of capital & small case letters and numbers.

Your mySelf account will also lock you out, if you enter an incorrect password 10 times and to have your account unlocked, you will require to contact the People Helpdesk advising that your mySelf account is locked and they will unlock your account for you. Please note they can’t reset your password.

People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

Can you advise how I input a med cert/fit note to myTeam for an employee?

This can only be recorded by an employee’s line manger.

Further guidance can be found here.

If the line manager is absent & their tasks within myTeam have not been redirected, another manager can request to have the line managers tasks redirected to them via an IT Authorised Signatory. Who will send an email to itservicedesk@northlan.gov.uk with the details of which manager is off sick and who their tasks should be redirected to, the Workforce Systems and Analytics team can then action this.

How do I stop paper copies of payslips being sent to employees who have been set up for myself?

Please contact the People Helpdesk who will arrange this for you.

People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

Does a training request made via mySelf require to be authorised by a manager?

Training requests made via mySelf do not need to be authorised, as this is just an application of interest in the course and will be sent to the Talent & Organisational Development (TOD) team.

Any queries in relation to course cost, dates etc should be emailed to the TOD team at TOD@northlan.gov.uk.

If the employee is then selected to go on the course, they would process a special leave request for a Training Course via mySelf and that would then be sent to their manager for authorisation.

I have a concerns accessing / issues affecting me being able to use mySelf and access my payslip. Can my payslip be provided in a different format?

Contact the People Helpdesk in the first instance to discuss.

People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.

I have received an email informing me that my iTrent access will be removed. Why has this happened?

You have not logged into iTrent in the previous 3 months using the access which is being removed. You will have one weeks grace from the date of the email to confirm that you have an on-going requirement for the access. If you have not responded within that time, your access will be removed. .

How do I avoid having my iTrent access removed

You must use your iTrent access regularly to avoid having it removed.

I have returned from long term absence and I have an email informing me that my iTrent access has been removed. How do I have my access re-instated?

Send a copy of the email to ESC-HelpDeskTeam@northlan.gov.uk explaining the situation. They will be able to assist you in re-activating your access..

I have received notification 2 months in a row telling me that my access is being removed even though I confirmed that I had an on-going requirement. Why?

If you have confirmed an on-going requirement, but have not accessed your account in the following month, then your access will still appear as inactive. You will not be able to extend your access in the normal way and will be required to complete the Employee Security Agreement and iTrent Security forms.

Updated on 12th October 2020

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