Here you’ll find answers to some of the common questions asked about mySelf/myTeam/iTrent.
Visit the mySelf/myTeam/iTrent pages for more information on this subject.
Please email ESC-HelpDeskTeam@northlan.gov.uk who will arrange this for you.
No, but this can be changed via iTrent.
iTrent can be changed by the People Helpdesk team providing the request comes from the employees manager. The request can be done by phone/email.
People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.
Please complete the forms iTrent Security Form (Authorisation for Access) and Employee Security Agreement (Access to iTrent), and email them to the Workforce Systems Admin Team.
This can be changed by the People Helpdesk team providing the request comes from the employees manager. The request can be done by phone/email.
Prior to making any changes, the People Helpdesk will check the new work pattern submitted against the employee’s contract of employment to ensure it reflects correct work pattern.
People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.
You can reset your own password using the ‘Forgotten password?’ link at the login page.
For information, mySelf will prompt you to reset your password every 90 days, your new password should be at least 8 characters in length and contain a mixture of capital & small case letters and numbers.
Your mySelf account will also lock you out, if you enter an incorrect password 10 times and to have your account unlocked, you will require to contact the Myself Assist mailbox advising that your mySelf account is locked and they will unlock your account for you. Please note they can’t reset your password.
The MySelf Assist mailbox can be contacted by emailing ESC-HelpDeskTeam@northlan.gov.uk.
This can only be recorded by an employee’s line manger.
Further guidance can be found here.
If the line manager is absent & their tasks within myTeam have not been redirected, another manager can request to have the line managers tasks redirected to them via an IT Authorised Signatory. Who will send an email to itservicedesk@northlan.gov.uk with the details of which manager is off sick and who their tasks should be redirected to, the Workforce Systems and Analytics team can then action this.
Please contact the People Helpdesk who will arrange this for you.
People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.
Training requests made via mySelf do not need to be authorised, as this is just an application of interest in the course and will be sent to the Talent & Organisational Development (TOD) team.
Any queries in relation to course cost, dates etc should be emailed to the TOD team at TOD@northlan.gov.uk.
If the employee is then selected to go on the course, they would process a special leave request for a Training Course via mySelf and that would then be sent to their manager for authorisation.
Contact the People Helpdesk in the first instance to discuss.
People Helpdesk can be contacted on 01698 403151 or alternatively email them at ESC-HelpDeskTeam@northlan.gov.uk.
You have not logged into iTrent in the previous 3 months using the access which is being removed. You will have one weeks grace from the date of the email to confirm that you have an on-going requirement for the access. If you have not responded within that time, your access will be removed. .
You must use your iTrent access regularly to avoid having it removed.
Send a copy of the email to ESC-HelpDeskTeam@northlan.gov.uk explaining the situation. They will be able to assist you in re-activating your access..
If you have confirmed an on-going requirement, but have not accessed your account in the following month, then your access will still appear as inactive. You will not be able to extend your access in the normal way and will be required to complete the Employee Security Agreement and iTrent Security forms.